RNT International offers Salesbabu Online web based Service Management software which is a unique solution to all Service related issues ensuring prompt and effective response to Service calls from customers.
Software is a great tool for streamlining of Complaint management system, which is a very crucial aspect of any after sales Service function.
Being an online and web based Service management software, this can take care of almost all the Service issues promptly and that also from any location all across.
A proper and effective Service management system is the backbone in success of a product in dynamic market conditions and most crucial purchase decision of a product is based on quality of after sales Service offered for the same.
In order to have proper and effective complaint management system demands use of most trusted and proven Service management software which can address all the issues of any complaint received from the customer.
Being an online web based Service management software using internet as a platform, this software helps the after sales team to not only a keep track of complaints received from customers, but also the nature of complaint and frequency of complaints.
The software segregates the complaints based on nature of the complaint which can be differentiated by colour coding which appears with each particular complaint nature. This particular feature of software helps to identify and analyse the nature of complaints more effectively.
Software can also segregate the complaint based on severity and priority needed to be given to complaint thereby ensuring that the complaint of crucial and typical nature is dealt with in order of its severity and priority.
The complaint management software consists of the feature where each complaint is assigned to a particular Service person and also the next level of escalation to whom a customer can approach in case of not being satisfied with the solution or Services offered against the particular complaint.. All this is recorded in the complaint management software online due to which is it visible to all concerned ensuring additional level of assurance that the complaint is attended promptly and properly.
With the help of Complaint Management software, a Service person attending to the complaint can easily record his observations and suggestions to rectify the problem and solutions to prevent complaints of similar nature in future.
Online recording of all above helps the information, to flow very smoothly among the other after sales team members who also gets to learn from each and every case.
AMC which is a short form of Annual Maintenance Contract is an agreement between the customer and the manufacturer as regards to the maintenance of product, that customer has.
AMC management software keeps track of all the information related to a particular AMC which is accessible by just one click of a computer. Keyboard.
Preventive Maintenance Service or in short PMS , is a proactive approach toward Service where in the servicing of product is done well before the product starts giving problems thereby ensuring trouble free operation of machine.
AMC Management system is an integral part of Service management software which helps the Service team to predefine the Service needs of a machine and feed into the Service management software which generates the alert as soon the preventive maintenance scheduled date arrives.
During every visit for preventive maintenance by a Service engineer he is supposed to carry out certain set of activities which are predefined in form of a formal check list.
AMC management software not only keep a track of such activities having been carried out but also makes it very convenient and simple for the Service engineer to fill it up online, making it easily accessible to all concerned including the customer.
AMC Time Period AMC is always time bound and effective during the period which has been agreed upon between the customer and vendor.
The AMC management software helps Service team to put down the time period of AMC with starting date of AMC as well as the agreed date of completion of AMC.
The AMC management software has an inbuilt feature wherein the software automatically reminds 30 days in advance before the expiry of AMC so that customer if desires can extend the AMC well before it expires.
AMC Management software can easily keep a track of site details of the machine since most of the times the address of invoice and the site address where the machine works are different
Every product carries a fixed warranty period during which the manufacturer is bound to repair or replace the product free of cost in case of any complaints received from a customer.
A good Warranty management system is a an integral part of Service Management software which need to take care of all warranty related issues which may come up after the sales of a product to customer.
Warranty Management Software maintains complete warranty details like customer details along with the warranty associated with the products.
Warranty Management automates the complete process of warranty management and being online it serves as a great tool to centrally maintain the complete Service databse which can be available for future references and product improvements.
The warranty management software module being online and cloud based ensures the complete details are maintained centrally but can be accessed from anytime and anywhere.
Warranty Management Software acts as a tool to coordinate between Service Managers, Service Supervisors and Service Engineers, since all the information fed is recorded online, the data is available to all on a common platform, that also accessible from any where anytime.
By the virtue of its feature a Warranty Management system, this is an integral part of Service CRM acts as a binder, for all different activities carried towards customer complaints and after sales Service thereby drastically improving the Service levels to customer resuting in increased customer satisfaction and repeat business for an organization
Warranty Management Software, records the date of installation and also the date on which the warranty expires. It also gives a notification 30 days in advance about Warranty Expiry for customer to renew the same.
The basic purpose of a good Service Management Software is customer satisfaction resulting into repeat business, which is well taken care of which the ultimate purpose of the whole business is being carried out.
Service management software apart from recording the incoming complaints also records the delegation of the complaint to each Service engineer as well as the activities carried out on each complaint.
By doing this a Service manager is better placed to take a decision on utilization of Service resources in most effective and optimized manner.
Service Activity software ensures proper scheduling of Service visits, keeping track of various details like the concerned engineer who has visited, next visit planned, Service follow up activity to be carried out etc.
Schedule Service Activity software, helps not only to plan the Service activities but also segregates the schedules as per priority, availability, nature of complaint etc.
Service Activity software ensure that all the Service related activities are well coordinated and streamline with a common goal of complaint management and resolution ultimately
Spare Parts planning and Management of inventory of spare parts
Spare parts Inventory Management helps in planning and management of inventory of spare parts which is another most important challenge for a Service department, and this is well addressed by the Service management software.
Service management software can plan, allocate and monitor the spare part consumption for each and every Service call received and resolved or under resolution. This helps the Service department to plan and manage their inventory of spare parts more effectively.
Spare Part Inventory Management, apart from monitoring spare part consumption in terms of quantity also keeps track of spare parts consumption rate for each complaint, frequency of parts replacement, scheduling of assembly overhaul for preventive maintenance etc
Spare Part Inventory Management, keeps track of quantity and rate of spares consumption due to which a Service manager or a spare parts planning manager is better placed to forecast the re-order level and timely replacements and replenishment of spare parts.
The Service management software is equipped to create quotations for Service related activities like labour charges, spare parts quantity and pricing. It can also take care of commercial part of quotation like price, payment terms, delivery terms, delivery period, warranty conditions for spares, Service warranty etc
Service quotation management feature can also keep track of the man hours deployed to rectify the job, thereby giving better estimate of cost incurred for Service and accordingly charge the customer.
Since the Service management software has the inbuilt feature of segregating the complaints as per the nature of complaint, it is well placed to give continuous feedback on failure occurrences, its nature, and frequency and remedial action needed to be taken on same.
Product management feature of the software ensures tracking of complaints by its nature , frequency of occurrence , reason for occurrence etc. This feedback is available live, online and on real time basis to different departments like quality control department, vendor development department, finance department etc, thereby ensuring proper and well directed remedial action is taken which leads to product improvement and ultimately enhanced customer satisfaction.
For further details please Contact Us