RNT International a Mumbai based voice solution providing company offers a unique and versatile Cloud Telephony IVR for small business organizations.
One of the biggest challenges a small business faces is the limited availability of resources whether it be manpower or finance.
Having set up the business and invested your hard earned money into the business it is very important that the incoming telephone calls from customers are properly attended and record of the same is accurately maintained to ensure proper follow up of all the business leads received to ensure the smooth running of day to day business in most efficient manner.
Answering the incoming calls consumes lot of time and energy and calls for an exclusive telephone receptionist which works out to be quite expensive considering the money spent on the salary to be given to the telephone receptionist. .
Also in human attended telephone system there is always a possibility of miscommunication or misinterpretation of the voice message, however in case if IVRS the possibility of message communication is minimum since the message is recorded on the server which can be retrieved at a later date to verify and listen to the voice conversation
Cloud Telephony can also be a very important tool for SalesLead Management Software and Lead Tracking to keep track of Sales Leads received through telephone since every lead received by telephone is recorded and stored on the voice server as well as it is automatically stored into CRM software for further lead tracking
Cloud IVRS is also very useful in case of Complaint Management System where there are number of complaints received through voice telephony. In such cases by the virtue of IVRS being able to offer the voice recording and voice data storage , the complaints received by voice is stored on the server, which is converted into printed format as well as can be integrated with CRM software to further manage and track the activities done on customer complaints.
Apart from above in present scenario it is very common to receive telephone calls even after office hours and the same are unattended once the office is closed or the telephone receptionist has left for the day.
Our IVR telephony system is the ideal and cost effective solution to above for small business since our voice solutions are cloud based and does not need any installation of a hardware or a software on to your computer.
This eliminates any need for expensive equipments and the recurring costs involved in maintaining the same.
With our small business IVR feature, you can program your phone system to handle the incoming calls more efficiently , and quickly without sacrificing on response levels to the customer .
Our Small Business IVR can provide the caller with all important and required information like Business hours office address, driving directions, office working hours, and also initiate pre-recorded message to advise caller to select relevant telephone keypads or also advise on spoken commands.
Our Voice Handling Solution System can even provide detailed call information like number from where the call is received, duration of call, voice recording of the telephone call etc.
The complete voice file is stored on the server whereby you can retrieve the same whenever needed and use it for inbound call quality analysis and quality of voice response system of inbound call as well as improve the same.
All this ultimately leads to increased level of customer satisfaction and improved customer relationship management.For further details please Contact Us