CRM solutions offered by RNT Softech is in real sense a SImple CRM for India, which is completely customizable for Indian business needs and We are proud to say that we understand Indian business and it's demands for CRM application more than any one else in the country.
The greatest challenge an Indian CRM has to handle is that the buying pattern as well as the decision taking pattern is very much different in different parts of the country and we have been able to overcome this challenge and offer a common CRM solution which makes our CRM unique and can be termed as truly an Indian CRM.
Going further this vast diversified demographic culture calls for a CRM application, which can address unique needs of each and every group, which is a very challenging task.
To give you a typical example is like, invoice at time is referred to as bill, Enquiry referred to as Lead or even case while lead being referred to as an opportunity for business.
Despite the diversities and host of challenges which Indian economy has been facing, India is still one of the fastest growing coutries in the wrold, due to which it throws open immense opportuiinties for all to explore the market and to derive maximum business out of the same.
Considering the volume of efforts and synchronization needed for this, an CRM for Indian conditions, needs to address a major issue of connectivity and accessibility of information from any where on any time basis.
With internet having spread across almost every corner of india and still further spreading its tentacles, it has opened up a new and fresh opportuinty for Indian CRM vendors to offer Online, web based CRM application.
In case of and Online CRM application, the data feeding as well as accesing the data is online which can be accessed from any where any time by anybody who has been authorized to access.
THe database is stored on highly secured SSL servers with 128 bit encrypted security, which ensures database security of highest levels with no human internvence.
The unique and most useful features of the CRM solutions offered by us are-
-It is a very Simple CRM for indian business needs
-It has very smooth and clear interface and very easy to use.
-This CRM software takes care of various aspects of customer relationship management like Lead Management, Lead tracking, contacts databse, opportunity monitoring,
-sales vlumes, targets vs budgets etc
-We can provide the CRM with add on modules like Invoicing, Sales Order execution etc
-The software can also be provided with module to integrate with outlook.
The typical adaptations incorporated in our CRM for Indian Business needs are-
-the contacts database, has feature to seggregate the customers by differenet user defied parameters like age, religion etc. Such a feature cn help you to record the important days of year as per the religion each customer or individual belongs to. Reminders can also e set as per same.
-The invoicing as well as inventory feature also takes care of various Indian taxes and duties leviable on a product like excise, VAT, Octri, entry tax etc. Also the rate of taxation being different for different states , it can be accordingly configured in the CRM appliction
- The sales order execution mdule of CRM application can take care of various terminologies used by the Indian customers like Lorry Receipt at times in Indian business scenario is referred to as bilty or Delivery Challan being referred as Receipt etc.Our Online CRM software is a fully customizable and modular in nature, and the modules offered for above software are :
Customers database and -Contacts Module
Sales order execution module
There are various reort generated by the CRM software, the list of which is customized as per Indian business needs.
1) CRM for Real Estate- Real Estate being a high capital investment demanding industry, the need for ensuring closer follow ups of enquiries is very crucial to ensure converting them into orders.
Real Estate field has its own challenges like, involvement of commission agents, also known as brokers, commitments made to customers during finalization of order, ensure proper doumentation, payment followup and tracking etc.
A good CRM need to take care of above points in most effective manner and which our CRM does it perfectly.
2) CRM for Capital Goods Industry- CRM for capital goods is also a highly capital invenstment intensive industry, involving more complex and challenging parameters which need to to be taken care of to ensure during the Customer Relatonship Process.
The decision taking process in case of Capital Goods Industry is very complex. The sales person has to encounter many challenges during the sales process of a capital equipment like, engage and coninuously communicate with various individuals in a buyer's organization, followup with consultant, project approval authroties etc.
Thisinvolves managing lot of parameters and influencing factors simultaneously which can be handled effectively if you have a good CRM software which can take care of Lead Management process, contacts databse and Sales Order Execution.
3) CRM for FMCG Industry- FMCG a short form for Fast Moving Consumer Goods, is altogether a different form of sales process model when compared to capital goods industry. FMCG is driven more by pubicity and distribution management process.
In case of FMCG, distribution management is of utmost important where in there are various process involved consisting of movement of goods from manufacturing company's godown to ditributor's godown, monitoring of inventory levels at distributor's stock points, daily sales reports of each distributor, close monitorig of minimum reordering level of each item with ditributor etc.
To ensure that above process is handled in most efficient manner, you need a good CRM sytem which need to be take care of various complex business processes involved.
Lot of times CRM for FMCG distributors is also referred to as Distributor Management Software due to various common features involved however to keep the things simple a distribution management software is a part of CRM system, which has more broader aspects to be covered under it as compared to stand alone disributor management software.
4)CRM for Call Centres- Today in present world of internet, where product details and compan inforamtion is so easilyy availabe, it is the customer service and quality of interaction with customer , which is of prime importance.
Providing the correct information at right time in most simple and interactive manner is a key to success of a Call centre. While providing the customers with information a call centre need not have to be just an information centre, but should also be proactive towards queires from customers giving them the required information.
THE LIST OF REPORTS GENERATED BY CRM SOFTWARE