Use of Cloud Telephony for Business has become an integral part of any business process and is an important tool to handle all incoming and outgoing calls within an organization. Cloud Telephony does not involve any expensive hardware which makes it truly affordable and hence can even be used by small Business without any compromise on features and functionalities of the system.
There used to be the days when Private Branch Exchange in short known as PBX used to be the front runners in Cloud Telephony System, where cables need to be laid out as well as switches and instruments needed to be installed at various points and junctions .
The above which is also referred to as manual PBX also needed the Human Telephone Operators to handle the inbound and outbound calls, in order to ensure that the call is diverted to the right concerned person within an organization.
This involved huge amount of investments in terms of hardware for PBX system as well as deploying well trained telephone operators which again involved expenses towards their salaries and establishment expenses etc.
The advent of cloud telephony have simplified the voice telephony dynamics by implementation of cloud hosted IVR System, where in the caller is connected to the Internal PBX through internet or through PSTN line
You can also connect the incoming call through cloud PBX which again operates on Internet and the call routing takes place through virtual PBX where in the caller is required to press the number buttons as per the automated voice menu instructions
We can also offer a customized voice solution in terms Cloud- PBX integrated with CRM software and offer a completely integrated package of IVR system with CRM Software, where in every enquiry received by voice call can be recorded into the CRM software which can be useful for sales lead tracking and lead management of the inbound leads received through telephone.
With a rapid spread of Internet and its penetration even to the remote areas in India, Cloud Telephony has in a very large way simplified the process of handling telephone calls received within the organization whether it is an incoming or an outgoing call.
In present scenario with rapid advancements in Cloud Telephony a business organization no longer need to work with manual PBX, to get their call diverted, or call routing to their telephone extension through the telephone operator, who physically is needed to divert the calls.
Considering the fact that Cloud Telephony no more needs any physical hardware systems like cables switches etc, there is hardly any investment towards this due to which it has become very much affordable whereby , Cloud Telephony can be used even for Small Business Organization and it be termed as Cloud Telephony for Small Business
The cloud telephony offers telephony services using internet as a platform also referred as cloud platform in telecom industry.
This function of Inbound and outbound call routing can now be easily done with virtual PBX which can be configured to handle the calls and diverting the same to concerned person based on the inputs they receive from the caller in terms of following the instructions which are auto broad-casted to caller when he connects to the assigned number through his telephone.
The virtual PBX as it is called is highly flexible in terms of its feature by which it is easily scalable as per the users growing need of IVR system . It does not need any laying of telephone cables or switches neither does it need any telephone operator to handle the calls.
You can compare Cloud Telephony services like software when offered as a service called SAAS , in case of Cloud Telephony this when offered on cloud is referred as IAAS which stands for Infrastructure as a Service.
Cloud Telephony for Business has lot of inherent and advantages as under-
-It does not need any IT infrastructure in terms of laying cables, switches etc. It is completely on cloud and offered by the Cloud Telephony Service Provider as a Service on cloud.
- It connects various users at different geographical locations through the common virtual PBX which means you can connect through cloud-IVRS from anywhere at any time without any need to travel to your office or location for virtual PBX.
Virtual IVR system acts a very useful tool for various CRM functions like Sales Leads Management, corporate as well as inter-company communications, complaint recording, complaint tracking and complaint management
-The virtual PBX is highly flexible in terms of the users scalability and can be configured accordingly based on the number of users, as they increase without investing anything further in terms of hardware expenses.
-Cloud Telephony Call Data Analysis - Cloud telephony have the built in feature of generating call data for the a period from the system where in records, the date and time of call as well as the agent or representative who attended the call as well as duration of call. Apart from this the call details are also recorded on the server in form of a voice file which can be accessed at any time from anywhere whenever needed.
Easy accessibility of the cloud IVR system from different instruments like smart phones, tablets, laptops, PC etc makes it extremely versatile.
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